SHIPPING POLICY

Effective Date: April 8, 2024

NOTICE

Please allow 1-3 weeks for the shipment of purchased products. Any questions about shipping should be directed to: info@stasis.supply

WHAT TO DO IF YOUR PACKAGE IS LOST OR STOLEN

If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to info@stasis.supply with your order number as the subject line and we will try to assist.

WHAT TO DO IF YOUR PRODUCT IS DAMAGED

We suggest you open your product as soon as it arrives. The interior box is designed to protect the artwork, it will at times encounter wear and tear in shipping. The interior box cannot be replaced. If, however, your artwork is damaged, the insurance included in your shipping price will cover damages. In this event, please send an email to info@stasis.supply with your order number as the subject line, images of the damage, and we will assist you in filing your claim. If you have damage claims they need to be filed 30 days from the ship date.

WHAT TO DO IF CUSTOMS OPENED YOUR PACKAGE

From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurrence.

WHAT TO DO IF YOUR PACKAGE IS DELAYED BY CUSTOMS

We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status.

HOW CUSTOMS VAT IS HANDLED

VAT is not included in the cost of each product and is billed separately to the recipient. If you need to request a refund, please contact the customs office of importing country directly. 

WHAT TO DO IF YOU HAVE GENERAL SHIPPING QUESTIONS

For general shipping questions, please contact the shipping provider.

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